Order Modification and Cancellation

Once an order is successfully placed on our website, it cannot be modified. Orders may only be cancelled before shipment by logging into the customer’s account on our website or by contacting us before the order is dispatched.

Customers are permitted to:

• Cancel the order before shipment, and the refund will be processed within 3–4 business days or earlier.

No requests for order modification or cancellation will be accepted once the order has been shipped.

By placing an order on our website, the customer acknowledges and agrees to the above terms and conditions. Customers are advised to carefully review this policy before confirming their purchase.

Refund Policy

Important Notice – No Exchange Policy

We do not offer any exchange policy.
Our website follows a Return-Only Policy.

Customers can return eligible products as per the terms mentioned below. No exchanges will be provided under any circumstances.

Return & Refund Policy

We want you to have a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order. By placing an order on our website, you agree to the policy mentioned below.

Clearance Items – No Return Policy

Any product purchased under Clearance Sale is not eligible for return, refund, or exchange.

These items are limited-stock, single-piece, or specially discounted products. Due to the nature of sale inventory, returns are strictly not accepted under any circumstances.

1. Return Eligibility

Returns are accepted only in the following cases:

• Product damaged during transit
• Manufacturing defect in the product
• Wrong product received (rare cases)

No returns or refunds will be accepted for any other reason.

2. Return Window

Customers must request a return within 24 hours of product delivery.

Any return request raised after 24 hours of delivery may not be accepted.

3. Mandatory Unboxing Video

A clear continuous unboxing video is compulsory while opening the parcel, starting from the sealed package and showing the complete unpacking process.

This video is mandatory for any claim related to:

• Damaged product
• Missing item
• Wrong product
• Defective item
• Parcel tampering

Claims without a proper unboxing video will not be accepted.

4. Product Quality Check Before Dispatch

Each product is thoroughly inspected before dispatch to avoid any damage, defect, or incorrect shipment.

5. How to Raise a Return Request

Notify us within 24 hours of delivery and send:

• Clear images of the product
• Order details
• Proper unboxing video

Contact us at:

Email: support@uniqquejewels.com
WhatsApp: 9311109351

6. Return Request Review & Approval

Once we receive your request, our team will review it.

Review process may take 1-2 working days.

If the request is found genuine and eligible, it will be approved.

7. Pickup Process

If approved, return pickup will be arranged.

Please pack the product carefully in secure packaging and keep it ready for pickup.

Improper packing may result in rejection of the return claim.

8. Refund Process

Once the returned product is received and passes inspection, refund will be processed to the original payment method.

Refund processing time: 7-12 working days depending on bank/payment provider.

If the same product is available, a replacement may be offered at our discretion.

9. Return Shipping Charges

Applicable return shipping charges may be deducted from the refund amount, if applicable.

10. Return / Refund Will Not Be Accepted If:

• Return request raised after 24 hours of delivery
• Unboxing video is missing
• Product is used, damaged by customer, tampered, or altered
• Product returned without original packaging (where required)
• Claim found false or misleading
• Clearance item purchased

11. International Orders

Returns are generally not accepted for international orders.

However, if a product is received damaged beyond repair, the case may be reviewed.

Return shipping charges for international orders will not be borne by us.

12. Acceptance of Policy

By placing an order on our website, you automatically agree to this Return & Refund Policy.

13. Changes to Policy

Uniqquejewels / Yash Global Inc reserves the right to update or modify this policy at any time without prior notice.

Contact Us

For return or refund related queries:

Email: info@uniqquejewels.com
WhatsApp: 9311109351